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Customer GuideLast verified 2026-09-21

5-minute tour for a brand-new cashier ​

Use this page when you are brand-new on the till and need a short walkthrough of the first six screens before you serve a real customer.

Goal ​

Walk a brand-new cashier through the first six screens they will use, in order, before they serve a real customer.

Where this happens ​

On the till app (Retail POS). Prefer the demo store for practice. Live store only after your supervisor confirms subscriptions and devices are active.

  • At the till: sign in with your PIN on the device at the counter (or the demo store for training).
  • In the back office (Core App): supervisors set your PIN and float — you do not open the Core App as a cashier.

Prerequisites ​

  • A PIN set by your supervisor (Finance & Admin → HR Management → Employee Security in the Core App).
  • A till device that is registered for your store.
  • Demo store access for training, if your franchise provides one.

Steps ​

1. Sign in ​

  1. Turn on the till. If the screen asks for franchise or store, pick the ones your supervisor named.
  2. Enter your PIN and confirm.
  3. What you should see: the sale screen (POS) ready for a barcode or search — not a red subscription or device message.
  4. If the next control is missing: PIN locked, device not registered, or subscription expired — stop and tell your supervisor. First fixes: Error codes → first fix. Admins: Onboarding.

2. Find a product ​

  1. On the POS screen, scan a barcode, or type the stock code / description in the search box.
  2. Tap or select the matching item so it drops into the basket.
  3. What you should see: one line in the basket with name, quantity, and price.
  4. If the next control is missing: no products found — check spelling and store; ask a supervisor to create or correct the item under Stock Management (top-level sidebar group). See Error codes → first fix.

3. Add more lines and check the total ​

  1. Add a second item the same way (scan or search).
  2. Change quantity on a line if the customer wants more than one.
  3. Remove a wrong line with the remove / delete control on that row.
  4. What you should see: a running total that matches the lines in the basket.
  5. If the next control is missing: quantity or price rejected — enter a real number and unit; ask a supervisor before forcing a price override. See Sales.

4. Take payment ​

  1. Choose the payment method your store uses (cash, card, or other).
  2. Enter the amount received when the screen asks for it.
  3. Confirm change or balance due, then tap Save or Complete.
  4. What you should see: a saved sale with a reference number (and the basket cleared for the next customer).
  5. If the next control is missing: sale will not save or shows upload pending — stay on the app; do not take payment twice. See Working offline and Error codes → first fix.

5. Print or share the receipt ​

  1. If your store prints, confirm the receipt comes out (or use the share / reprint control if the first print failed).
  2. Give the customer the paper or digital proof with the reference.
  3. What you should see: a clear receipt for this sale only.
  4. If the next control is missing: printer not found or receipt will not print — check power and paper, then ask a supervisor; you can still give the on-screen reference. See Error codes → first fix.

6. End User Shift ​

  1. When your supervisor says stop, open End User Shift on the till home screen (this is how the app labels closing your cashier shift).
  2. Count the drawer against the till totals. If your store uses a partial cashup, complete that step before you leave.
  3. Sign out. Never leave the till signed in overnight.
  4. What you should see: shift closed and totals recorded for your supervisor's store cashup.
  5. If the next control is missing: variance on the shift screen — recount each payment type and tell your supervisor before saving. Day shape: Daily routines.

Expected result ​

  • You can complete one practice sale and close your shift without calling Support.
  • You know which six screens matter on day one and who to ask when a control is blocked.

Edge cases ​

  • PIN locked — stop trying; ask supervisor or franchise admin to reset under Finance & Admin → HR Management → Employee Security.
  • Device not registered — each till device is registered to your franchise during setup; if a device won't register, contact Support.
  • Subscription expired — franchise admin renews under System & Settings → Billing → Subscription & Accounts; the till will refuse logins until then.
  • No products found after a correct scan — supervisor checks stock for this store; see Onboarding if the store is brand new.
  • Internet drops mid-sale — finish on the till; upload happens later. Working offline.

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