Appearance
Smart Lodging (room-based billing)
Use this page when your store is a hotel, lodge, or guest house and you need to charge food, drinks, or services to a guest's room — or split the room bill between multiple guests.
Goal
You need to add a charge from the till (restaurant, bar, spa, etc.) to a guest's room folio, so the room bill reflects everything the guest used during their stay.
Where this happens
- On the Restaurant POS App till: open Smart Lodging from the till home screen or drawer and pick the room.
- In the back office (Core App): room folios and Smart Lodging settings are configured by the franchise admin.
Smart Lodging is a Restaurant-only feature and only available when the lodge / hotel integration is enabled for your franchise. Retail stores do not see it.
Prerequisites
- The Smart Lodging integration is enabled for your franchise; otherwise the screen does not appear.
- The room is checked in (guest name, room number, and arrival/departure dates are in the system).
- You are signed in to the Restaurant POS till with a role that has Smart Lodging permission.
Steps
1. Open Smart Lodging
On the till, open Smart Lodging from the home screen or drawer (route /smart-lodging). The screen shows the current rooms (room number, guest, dates, balance) with a Search Rooms box (by room number or guest name) and a Status filter with three values: Checked In, Checked Out, Reserved.
2. Pick the room
Tap the room card the guest is in. The room opens on the till as the "customer" for the sale.
3. Ring the charge as normal
Add the items to the basket — food, drinks, spa, laundry, minibar, anything the guest used. Apply modifiers or cooking instructions as for any sale. The total shows as the room charge.
4. Confirm the charge to the room
When the basket is right, confirm the charge. Do not take payment at this point — the charge goes to the room folio. Payment happens at check-out.
5. Review the room folio at check-out
At check-out, the front desk reviews the folio:
- All till charges are listed with the time and the till user who added them.
- Adjustments or voids follow the same approval rules as any other refund or void.
- The guest pays the total folio using their preferred method.
Expected result
- Every till charge is recorded against the right room folio with a time and reference.
- The room folio at check-out lists every charge the guest saw during their stay.
- No cash or card changes hands at the restaurant — the charge goes to the room.
Edge cases
- The room is not in the list. The guest is not checked in; ask the front desk to check them in before charging to the room.
- Two guests share a room. Pick the room once; the folio aggregates all charges for that room. Splitting the bill between guests happens at check-out, not at the till.
- A charge was added to the wrong room. Void the charge on the till and re-add it to the right room; the void follows the same approval rules as any refund.
- The guest checks out before the till charge uploads. The charge uploads as soon as the connection returns; ask the front desk to confirm the folio total.