Multi-store supervisor day flow

Goal

Run the same short check at each of your stores in one morning, leave the right notes for the next shift, and finish before the day starts trading at the busiest store.

Where this happens

• In the back office (Core App): the dashboard, TILL MANAGEMENT → Store Cashups, STOCK MANAGEMENT → Expiring Stock, and SUPPORT & DOCUMENTATION → View Open Tickets.
• On the till (Retail POS App or Restaurant POS App): the till home screen and the Support drawer item.

The supervisor (and the franchise admin when the supervisor is off) owns the day flow. The cashier signs in and starts trading once the check is done.

Prerequisites

• You are signed in as a supervisor or franchise admin with permission for every store in your run.
• You have the order of stores for the morning (busiest first or by travel time).
• You have a phone or laptop that can reach the back office from each store.

Steps

1. Switch stores from the user sign-in screen

1. On your phone or laptop, open the USER LOGIN screen.
2. Tap Switch Store (top-left). Pick the first store from the list.
3. Sign in with your supervisor user. The dashboard opens for that store.

Switching stores does not sign you out of Lyt-ning — you can move between stores in the same session. (On the back-office dashboard, the SIGN OUT drawer group also has a Switch Store entry that does the same thing.)

2. Run the check at each store

At each store, run the same five-minute check:

1. Cashup from yesterday. Open TILL MANAGEMENT → Store Cashups. Confirm the cashup is saved with a reference and the totals make sense. If anything is missing, talk to the closing supervisor before you start the day.
2. Short-dated stock. Open STOCK MANAGEMENT → Expiring Stock. Move anything short-dated to the till area or flag it for an Expired adjustment.
3. Open support tickets. Open SUPPORT & DOCUMENTATION → View Tickets. Triage anything that blocks trading first; the rest can wait.
4. Device list. Device registration is managed at the franchise level — if a till won't register or you need to free a slot for a retired device, contact Support. The Core App does not expose a per-store device list.
5. Today's specials. Open SALES MANAGEMENT → Active Specials. Confirm the day's specials are set up correctly.

If the store is already trading, do the check from the supervisor's desk — do not block the till.

3. Leave a note for the next shift

1. Open the till's daily note (the till app or the back office's Cashier Notes area, depending on your store).
2. Write a short handover: anything you moved, anything you wrote off, anything the next shift should watch for.
3. Sign the note with your supervisor name and the time.

If you cannot reach a store in person, leave the note in the back office's store-level handover so the on-site supervisor sees it at the next check.

Expected result

• Every store in your run has a saved cashup from yesterday and a clean start for today.
• Short-dated stock is moved to the till area or flagged for write-off.
• Open support tickets are triaged and the trading-blockers are owned.
• The next shift has a short handover note on each store.

Edge cases

• A store has no cashup from yesterday. Talk to the closing supervisor before opening the store. Open SUPPORT & DOCUMENTATION → Report an Issue if the cashup cannot be recovered.
• A till is missing from the device list. Re-register the till or free a slot with Support. Do not raise the cap on your own — the cap is there for safety.
• A support ticket blocks trading. Escalate to the franchise admin before opening the store. Trading cannot start until the blocker is owned.
• You cannot reach a store. Leave a note in the back office and ask the on-site supervisor to run the check. Do not skip the check.
• Two stores have the same problem. Open one ticket and link the other store in the description — Support can fix both in one go.

Related

• Administration
• End-of-day checklist
• Stock
• Fish / fresh-food stock
• Support & escalation