How to sign in and select your store

Goal

Open Lyt-ning, choose the correct store, and reach the dashboard.

Where this happens

• In the back office (Core App): sign in at the browser.
• On the till (Retail POS App or Restaurant POS App): PIN sign-in at the counter.

Lyt-ning separates franchise sign-in (who owns the business) from store sign-in (which store you are working in today) from user sign-in (who you are at the counter). You sign in three times in one sitting — this is normal for a multi-store franchise, not three different passwords. This page walks you through all three steps in order.

Problem

You need to open Lyt-ning, choose the correct store, and reach the dashboard.

Prerequisites

• A sign-in name and password from your supervisor
• A device connected to your store network
• Browser open to your store's Lyt-ning URL

Steps

1. Open the franchise sign-in screen

In your browser, go to the Lyt-ning URL your supervisor gave you (for example, the bookmark Lyt-ning on your desktop).

You will see the FRANCHISE LOGIN screen with the Lyt-ning logo, a Username field, and a Password field. A Show Password checkbox sits under the password. A Reset Password link sits below the checkbox.

2. Sign in to your franchise

1. Type your franchise username in the Username field.
2. Type your franchise password in the Password field.
3. Click Login.

3. Select your store

After franchise sign-in, the Select Store screen lists every store in your franchise.

1. Use the Search stores box to narrow the list (optional).
2. Click the store card for the store you are working in today. A card shows the store name and a status badge (Active / Deactivated / Lytsoft / Smart Invoicing / Main Branch / days left).
3. Click Back to Login if you need to start over, or Franchise Management for the admin tools.

If you only have one store in your franchise, the list may open straight to the user sign-in step.

4. Sign in as the user at the counter

After you select a store, the USER LOGIN screen opens with the store name and TPIN at the top and a Password field.

1. Type your user password in the Password field.
2. Click Login.

From this screen you can also click Switch Store (top-left) to change store without signing out, or Log Out to end the franchise session.

You will land on the dashboard.

Expected result

• You are on the main dashboard for your store.
• The store name at the top matches where you are working today.
• The sidebar shows the menu items for your role.

Edge cases

• "Subscription expired" on the store card. Your franchise needs to renew this store's subscription. Ask your supervisor.
• "Login disabled" instead of a store card. Same as above — the store cannot accept new logins until the subscription is renewed.
• You do not see your store. Ask your supervisor to confirm your user account is linked to that store.
• You signed in but ended up on the wrong store. Switch Store is on the USER LOGIN screen, not the dashboard top bar. From the user sign-in screen, tap Switch Store and pick the right store. You do not need to sign out and back in.